The medico-legal relationship, if any, created by the doctor phoning you upon your request, video conferencing, chatting, or texting you in response to your text-based message, is by and between you and the attending doctor.

You represent and warrant that you are at least 18 years of age and that you possess the legal right and ability to enter into an agreement with Dokto.com. If you are under the age of 18, you must have your parents’ consent. To the extent the legal requirement for age of majority is greater than the age of 18, you represent and warrant that you are at least that age.

The Telehealth services made available through the Dokto website and mobile apps are provided by licensed and credentialed physicians practicing within a group or independently owned medical professional practice. Dokto.com does not itself provide any doctor, mental health or other healthcare provider services.

By using the Dokto public websites and applications, the Dokto company secure websites and the Dokto Telehealth services network, I signify my acceptance of the Dokto services Terms and Conditions and software provider End User License Agreement. If I do not accept the Dokto services Terms and Conditions and software provider (Dokto Inc.) End User License Agreement, I should not use this service. If Dokto or software provider changes the Terms and Conditions or End User Agreement, they will post those changes prominently. My continued use of the services and Websites following the posting of changes to these terms will mean I accept those changes. Changes to the Terms and Conditions and End User Agreement will become effective immediately upon posting on the Dokto Websites and shall supersede all prior versions of the Terms and Conditions and End User Agreement unless otherwise noted.

Dokto considers the privacy of my health information to be one of the most important elements in our relationship with me. Dokto’s responsibility to maintain the confidentiality of my health information is one that they take very seriously. I accept Dokto Privacy and Security Policy.

I understand that it is extremely important that I keep my password to access Dokto completely confidential. If, at any time, I feel that the confidentiality of my password has been compromised, I will change it by going to the password link on the Dokto website. I understand that Dokto or their authorized vendors and agents take no responsibility for and disclaim any and all liability or consequential damages arising from a breach of health record confidentiality resulting from my sharing or losing my password. If Dokto or their authorized vendors and agents discovers that I have inappropriately shared my password with another person, or that I have misused or abused my online access privileges in any way, my participation may be discontinued without prior notice.

My registration authorizes me to use Dokto services as provided in this agreement. It is my duty to be truthful and accurate with all the information I enter or upload to the system. I acknowledge that I understand that any misrepresentations about the patient’s condition may result in serious harm to me or others. The law requires that every medical diagnostic or treatment encounter be documented. I may also use Dokto’s EMR/EHR services to store other important medical information pertaining to my current health, medical condition and my health history. While my account with Dokto is active and in good standing, I will have unlimited access to medical information, stored in the Dokto app and the medical records database.

By accepting this Agreement, I am granted a non-transferable license subject to the terms of this Agreement to use Dokto services. In order to be valid, my account must contain certain required true, correct and verifiable information about my identity and medical history. In order to maintain access to Dokto services, and in order for Dokto to provide me important information regarding my medical treatment and my health, it is my responsibility to update my personal account information and to notify Dokto of any changes in my home address, e-mail address, telephone number, or guardian or emergency contact. My failure to do so may result in interruption of service or Dokto’s inability to deliver to me important time-sensitive information about my medical condition, medications, laboratory and diagnostic test results. I may update my personal information by accessing my registration information through the Dokto Website by logging in with my username and password.

Dokto’s telemedicine consults are provided by clinicians dedicated to the safe and effective, evidence-based practice of telemedicine. I choose to enter into a clinician-patient relationship with Dokto’s clinicians. I agree to have my medical history and other diagnostic and medical documentation reviewed by one of Dokto’s clinicians. I acknowledge that Dokto’s clinicians may choose not to treat my condition or prescribe medication for my condition. Dokto’s clinicians do not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Dokto’s clinicians reserve the right to deny care for potential misuse of services. Dokto operates subject to state regulation and may not be available in certain states.

For individuals who are under age 18, a parent or legal guardian must accept this Agreement and on his or her behalf. I agree at all times not to falsify or misrepresent my identity or my authority to act on behalf of another person. I also agree to not attempt or facilitate to attack or undermine the security of the integrity of the systems or networks of Dokto, the software provider or any of its authorized agents or affiliates. I understand that Dokto should never be used for urgent matters. Therefore, for all urgent matters that I believe may immediately affect my health or well-being, I will, without delay, go to the emergency department of a local hospital.

Dokto makes the consultation report available for you to review to ensure that relevant signs and symptoms of a patient's presenting complaint are accurately documented and that you understand the treatment decision and instructions issued by the Dokto health care provider. I am advised to immediately contact Dokto if I disagree with or do not understand the contents of the consultation report, or the instructions issued by the treating Dokto health care provider. I understand that Dokto clinicians or staff may send me messages. These messages may contain information that is important to my health and medical care. It is my responsibility to monitor these messages. By entering my valid and functional e-mail address and mobile phone number, I have enabled Dokto to notify me of messages sent to my Dokto Inbox. I will update my e-mail address on Dokto as needed. I agree not to hold Dokto or its authorized vendors and agents liable for any loss, injury or claims of any kind resulting from Dokto messages that I fail to read in a timely manner. I understand that contents of any message may be stored in my permanent health record. I agree that all communication will be in regard to my own health condition(s). I understand that asking for advice on behalf of another person could potentially be harmful and is a violation of the Dokto’s Terms and Conditions. Dokto and its clinicians do not assume any responsibility for health information or services used by persons other than the primary account holder.

I understand that my account may be deactivated upon my request or at the discretion of Dokto for failure to meet these Terms and Conditions.

I hereby acknowledge I am providing this authorization to representatives of Dokita247, Inc. Telehealth Services (“Dokto”).

I hereby give my consent to use and disclose protected health information (PHI) about me to carry out treatment or payment health care operations (TPO). I have the right to review the Notice of Privacy Practices prior to signing this consent. All rights are reserved to revise the Notice of Privacy Practices at anytime. A revised Notice of Privacy Practices may be obtained by forwarding a written request.

With this consent, representative may call my phone or other alternative location and leave a message on voicemail or in person in reference to any items that assist in carrying out TPO, such as appointment reminders, insurance items and any calls pertaining to my clinical care, including laboratory test results, among others.

With this consent, representatives may email or mail to my home or other alternative location any items that assist in carrying our TPO, such as appointment reminder cards and patient statements as long as they are marked “Personal and Confidential”.

I have the right to request restrictions regarding how it uses or discloses my PHI to carry out TPO. The Center is not required to agree to my requested restrictions, but if it does, it is bound by this agreement.

I may revoke my consent in writing except to the extent that the practice has already made disclosure in reliance upon my prior consent. If I do not sign this consent, or later revoke it, treatment may be declined.

I acknowledge that I am signing this authorization through a website and acceptance of these “Terms and Conditions” will serve as an electronic signature. 

I understand that this authorization includes my consent for medical tests, procedures, drugs and other services and supplies as considered advisable. This treatment may include, but is not necessarily limited to, anesthesia, pathology, radiology and other imaging and diagnostic services, and other special test and services including tests acknowledge that the practice of medicine is not an exact science and no guarantees or promises have been made to me as to the results of examination, care, or treatment. I acknowledge that it is important for me to provide accurate and complete information regarding my symptoms, medications, drug use, and other information, and that failure to do can adversely impact my care.

I request payment authorized by my insurance company, the Center for Medicare and Medicaid Services, National Health Insurance Fund (NHIF), or its carriers, be made on my behalf for services provided. I certify that any information I provide related to my eligibility for coverage or payment is accurate and complete. I understand that notification of I am required to any change in my coverage is my responsibility. I understand I am financially responsible for payment of services provided during this visit if I do not have insurance coverage of if I have coverage and timely payment is not made. I also understand that if I have a co-payment, for this service, it is payable today. I may be charged and additional fee to cover the cost of billing the co-payment, if not paid today. I understand that I am responsible for paying that amount of any discount imposed by my insurance provider or third-party payer imposes discounts.

Some insurance companies require pre-authorization services. If I am required to obtain an authorization for today’s visit and have not done so, I agree to assume all financial responsibility. If I receive any additional services from specialists, hospitals, telehealth or other healthcare providers in connection with, or as a result of this visit, those charges may also be my responsibility, unless preauthorized as required by my insurance company.

I authorize the release of medical or other information to my insurance company, the Center for Medicare and Medicaid Services, National Health Insurance Fund (NHIF), or its carriers as necessary to determine payment for these or related services. Certain lab tests may be sent to an independent lab for processing. I understand I may receive a sperate bill for these services.

In the event that collection procedures are initiated on any outstanding balance, I agree to be responsible for the costs of collection including, but not limited to; court costs, expenses, and attorney fees, to the extent permitted by law. I understand that the foregoing provisions applies equally to me or any individual for whom I am authorizing treatment.

I acknowledge that I am signing this authorization through a website and acceptance of these “Terms and Conditions” will serve as an electronic signature.

I, the undersigned, wish to receive a vaccination against influenza and other vaccines. I am taking this vaccine voluntarily and consent to the vaccination being given to me. I have read the provided (Influenza Immunization) information. I understand the risks and benefits of this vaccine.

These services are provided in good faith based upon the information given by you, during the phone call, chat, text message, or video consultation. As such, you are required to disclose all relevant information, no matter how trivial, pertaining to your current health and past medical history that may have a bearing on the services to be so provided.

It is your right to ask the attending doctor any question, to solicit information of an educational nature to empower you with information to make an informed decision. Please note that by participating in any call or text-based interaction with an attending doctor you will be signifying your consent to participate in such call or receiving educational information only. The attending doctor cannot and will not diagnose you or offer treatment and will merely give you guidance as to what the correct medical process would be if and to the extent of a particular condition. All calls will be recorded and kept confidential. All text-based messages will be archived and kept confidential. However, if you participate in open group text-based forums or discussions, the information you divulge will, by its very nature, be publicly available and for all those participating to see; there being no confidentiality in open forums.

The service you receive is not clinical medical advice, but rather preventative healthcare information of an educational nature to empower you to make an informed decision and choice; it does not replace and is not intended to replace in person medical care, advice, instruction or treatment. As such, you are urged to immediately seek medical treatment if and to the extent the reason for your call persists.

Dokto and the attending doctor;

• make no warranty as to the content of any information and/or response; and
• do not guarantee that a conversation with a doctor via the telephone, video conferencing, chat, and/or text message is the appropriate course of action for your particular healthcare problem.

You are solely responsible for all information and/or communication given during the telephone conversation, text message or other communication. You undertake to contact your doctor immediately should your condition change or your symptoms worsen. If you require urgent care, you should contact your local emergency services immediately. Any and all services that you acquire through Dokto and the attending doctor shall be solely for your personal use and/or that of your family member requiring the services.

You understand and accept that there is an inherent risk in not having a physical examination. Your use of the services is at your sole risk, and you assume full responsibility for all risks associated therewith. All information or services provided through the Dokto Services are provided without any warranty of any kind, express or implied. To the fullest extent permissible under the laws govern in your Country, State, or Province and any other law; Dokto and the attending doctor, their shareholders, affiliates, directors, officers, managers, employees, advisers and/or other representatives hereby disclaim all representations and warranties, express or implied, statutory or otherwise, including but not limited to warranties of fitness for a particular purpose. Without limiting the aforegoing, there is and shall be no warranty as to the reliability, accuracy, timeliness, usefulness, adequacy, completeness or suitability of the services and/or the products so provided.

Dokto and the attending doctor shall not be liable for any direct damages in excess of the subscription price of any service subscribed or paid for. In addition, to the maximum extent permitted by law, Dokto and the attending doctor shall not be liable for any special, punitive, indirect, incidental or consequential damages, including but not limited to personal injury, wrongful death or loss of use, whether in any action in warranty, contract, delict (including, but not limited to negligence or fundamental breach), or otherwise arising out of or in any way connected with the use of, or the inability to use, these services or any material or information contained in, accessed through these services.

You indemnify, defend and hold harmless Dokto and the attending doctor and their affiliates from and against all losses, liability, expenses, damages and costs, including all attorney’s fees, arising out of or related to any breach of the terms of use, your relationship with Dokto and the attending doctor any negligent or wrongful action or omission by you related to your use of services through Dokto, or any negligent or wrongful use of the services, including negligent or wrongful conduct by you or any other person acting on your behalf.

Dokto.com or its parent company. shall not be responsible or liable, directly or indirectly, for any damage or loss caused, or alleged to be caused, by or in connection with, use of or reliance on, any information, services available on or through Dokto and/or all those associated and/or affiliated with it, including the attending doctors. Accordingly, in consideration for the services so provided, you, the User requesting the call back, hereby waive your or your family member’s (including but not limited to that of your and your minor child’s estate and/or any beneficiary thereunder) right to and actually bring any normal, reasonable and/or legally enforceable claim, action, proceeding, application and/or demand against Dokto and/or all those associated and/or affiliated with it, including the attending doctors, for any and/or all claims, costs, damages and/or expenses or otherwise arising out of and/or suffered by you and/or your family member as a result or consequence of making use of these services or otherwise.

I understand that my account may not be always available to me due to unanticipated system failures, back-up procedures, maintenance, or other causes beyond the control of the Dokto or its authorized vendors and agents. Access is provided on an “as-is as-available” basis and Dokto or its authorized vendors and agents do not guarantee that I will be able to access my account at all times.

I understand that Dokto or its authorized vendors and agents take no responsibility for and disclaim any and all liability arising from any inaccuracies or defects in software, communication lines, the virtual private network, the Internet or my Internet Service Provider (ISP), access system, computer hardware or software, or any other service or device that I use to access my account.

I understand that the health care services rendered by Dokto’s clinicians are subject to their discretion and professional judgment. I understand that Dokto operates globally, yet is subjected to state and county regulations, and may not be available in certain countries, states and/or provinces.

I understand that from time to time I may be asked to complete patient satisfaction surveys. Dokto or its software provider, vendors and agents may analyze information submitted via these surveys as part of descriptive (demographic) studies and reports. In such cases all of my personal identifying information will be removed. If any provision or provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected thereby.

It is understood that no delay or omission in exercising any right or remedy identified herein shall constitute a waiver of such right or remedy and shall not be construed as a bar to or a waiver of any such right or remedy on any other occasion. Dokto and its authorized agents and I agree to comply with all applicable laws and regulations of governmental bodies or agencies in performance of our respective obligations under this Agreement.

By subscribing for the Dokto.com Services you will be deemed to have read, understood and agreed to both these Terms and Conditions of Use and the Standard Subscription Terms and Conditions.

Dokto.com

c/o Dokita247, Inc.

540 East McNab Rd., Suite C

Pompano Beach, FL 33068

844.365.4822

info@dokto.com

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